Terms Of Service

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GCC Terms of Service

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Welcome to the GCC!

By using our website, you agree to be a part of our community and are bound by the following terms and conditions of use. These terms, together with our privacy policy, are designed to create a safe, respectful, and supportive environment for everyone who visits our website.

Also, as part of our commitment to you, you will also see various policies that guide us here at the GCC and our interactions with you. By abiding by these promises to you, we aim to create an enjoyable and positive experience for you on our website.

We believe that the Global Coaches Coalition is a community for growth and development, and we are committed to providing you with the tools and resources to help you achieve your goals. As you explore the GCC and take part in our offerings, we hope you will find everything you need to thrive in our community.

Thank you for being a part of the Global Coaches Coalition.

CLICK THE PLUS (+) icon at the right side of each subject to open that section. Click again to close.

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• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced on this website that are not the property of, or licensed to the GCC are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we fully endorse the website(s). We have no responsibility for the totality of the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of The United States of America.

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The Global Coaches Coalition believes that diversity, equity, inclusion, and justice are essential to our mission’s success and our community’s growth. We are committed to fostering a culture of respect, inclusivity, and belonging for all individuals, regardless of race, ethnicity, national origin, religion, gender, sexual orientation, age, ability, or any other personal characteristic.

We recognize that diversity has power and brings unique perspectives, skills, and experiences to the table. We believe that by creating a diverse and inclusive environment, we can inspire individuals to reach their full potential and positively impact the world.

We are dedicated to continuously educating ourselves and taking action to address systemic issues of bias and inequality within our organization and the coaching industry as a whole. We stand in solidarity with marginalized communities and strive to be active allies in the fight for justice and equality.

It is the policy of the Global Coaches Coalition that:

• Recruitment and hiring procedures do not discriminate against individuals based on their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• All personnel are expected to treat employees and participants equally, and not discriminate against them based on their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• Our organization welcomes individuals from all backgrounds to participate, irrespective of their race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
• Our workplace, learning environment, and all other activities should be free from discrimination and harassment. This includes any form of discrimination or harassment based on race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization has a zero-tolerance policy for any behavior that unreasonably interferes with an individual’s ability to learn or work in a safe and welcoming environment, regardless of the status or position of the individual engaging in such behavior. This policy applies to all employees, students, volunteers, contractors, visitors, and vendors.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on this page. The Global Coaches Coalition will promptly investigate all claims and reports of inappropriate conduct.

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 The Global Coaches Coalition is committed to conducting ourselves with honesty and openness. We hold ourselves and our participants to the highest standards of integrity and strive to be transparent in all our dealings, including clearly outlining the measures we take to ensure that our programs are ethically sound. We reject any unethical sales tactics and work to provide a fair and honest sales process. Additionally, we are dedicated to providing reasonably priced programs that are accessible to everyone, while maintaining high quality standards in coaching education.

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The Global Coaches Coalition is dedicated to supporting individuals with disabilities and ensuring that they have access to reasonable accommodations. Our organization prohibits discrimination based on disability and provides equal opportunities for all qualified individuals with disabilities. We are committed to providing reasonable accommodations in accordance with all applicable local, state/territorial, and federal laws. If individuals have any questions about this policy or require accommodations, they can contact us at service@coachcoalition.org

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on this page. We will promptly investigate all claims and reports of inappropriate conduct. 

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Purpose

This Grievance Policy outlines the procedures for members to address complaints or concerns related to their membership and the website’s services. Our goal is to provide a fair and efficient process for resolving disputes and maintaining a positive member experience.

Scope

This policy applies to all members of the Global Coaches Coalition and coachcoalition.org.

Grievance Definition

A grievance is any complaint or dissatisfaction expressed by a member regarding the website’s services, content, or membership terms.

Grievance Procedure

1. Informal Resolution: Members should initially attempt to resolve any issues by contacting our customer support team (service@coachcoalition.org). Our customer support team will strive to address concerns promptly and effectively.
2. Formal Grievance: If the issue remains unresolved after contacting customer support, members may submit a formal grievance in writing to (grievanceteam@coachcoalition.org). The grievance should include:
   • Member’s name and contact information
   • Membership account details
   • Clear and concise description of the issue
   • Desired resolution
3. Investigation: Upon receipt of a formal grievance, our team will initiate an investigation. This may involve contacting the member for additional information.
4. Response: The member will receive a response to the grievance within seven (7) business days of its submission. The response will outline the findings of the investigation and the actions taken to address the issue.
5. Appeal: If the member is dissatisfied with the response, they may continue communication with our grievance team by simply replying to the response, or submit a written appeal to our business address within seven (7) days of receiving the team’s initial response. A writtien response should be postmarked within seven days.
6. Final Decision: The final decision on the grievance will be made by our team and communicated to the member.

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Enrolling in our program demands complete dedication from all participants. By registering for this course, individuals commit to being entirely present during all sessions and contributing to the best of their capabilities. This involves punctuality, complying with the code of conduct, and actively participating in course activities.

Attendance

Attending all course meetings is essential to ensure you receive the minimum required training hours for certification. If you encounter an emergency or fall sick and cannot attend a coaching session, please notify your instructor and email service@impactcoaching.academy without delay. To compensate for the missed session, you will need to review the session recording, complete the session materials, and arrange a coaching session outside the live session.

For larger courses (above 10 hours), you may not miss more than 3 days. For smaller courses (below 10 hours), you may only miss 1 day. For our Mentoring course, you can only miss 1 of the mentoring days, but not the one in which you are scheduled to be mentored.

If you are unable to attend more than the above allowable hours, you can opt to pay for additional instruction to cover the missed material with your instructor or register for another course. If you miss your specific mentoring day, you must schedule a private mentoring session at an additional $150 charge to satisfy the mentor coaching requirement of the International Coaching Federation.

Requests to deviate from this policy will be evaluated on a case-by-case basis and must be submitted in writing to both the instructor and service@impactcoaching.academy.

Course Engagement

We aim to provide our participants with an interactive and engaging learning experience, which is why it is essential that you take part in all course activities, such as engaging in dialogues with your instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor promptly. You can refer to the code of conduct for more information.

Code of Conduct

All participants are required to maintain a professional demeanor throughout the duration of the program. This includes, but is not restricted to, the following:

• Being punctual for all scheduled sessions.
• Attending all live sessions and mentor coaching sessions as scheduled.
• Keeping your camera turned on during virtual live sessions as often as possible and when requested by your instructor.
• Taking an active part in all sessions and mentor coaching sessions, which includes being adequately prepared, actively participating in discussions and activities, taking responsibility for your learning, and making contributions to the learning of others.
• Taking part in discussions with honesty and integrity.
• Being considerate of fellow participants and instructors, which includes silencing your mobile phone, avoiding texting, and refraining from other disruptive behaviors.

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If you have partially completed a course at Impact Coaching Academy, you may be eligible to receive credit for the hours of curriculum received. The number of hours credited will depend on the amount of curriculum received. To inquire about receiving partial credit for a course you are currently or were previously enrolled in, please contact us at service@impactcoaching.academy within 10 days after the course has ended. In your email, please include the course details, the number of hours of credit you are requesting, and any other pertinent information. If your request is approved, you will receive a certificate of credit that shows the number of training hours completed.

Additionally, “Partial Completion” Certificates are issued for the full completion of courses that fall within the larger programs we offer, when the student did not register for the larger program or does not complete the larger program. The “Partial Completion” certificate is accepted and honored by Impact Coaching Academy and the ICF as evidence of the completion of the named hours/training listed on the certificate.

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Global Coaches Coalition Website Update

We realize that the website is taking extra time to open, and we apologize for the delay. We want to update you on what has slowed down the process, and how we are progressing.

The website was initially set up on a major web platform that provided many advanced features. After building the main website, we found that this major web platform, being a US company, had blocked certain outside countries from accessing their services. Basically, you would not be able to reach our website from your country. That was not acceptable. We want people from all over the world to join us at the Global Coaches Coalition. A coach works to better the lives of others, and borders on a map do not change that goal. We will let leaders argue among themselves, it is not our policy to close any doors of access to people trying to make a difference in the world.

Unfortunately, that meant we had to take down the website and start over again on a different platform. This was a major undertaking. We had to find other ways to add the advanced features the previous web service used, and it has taken many weeks to find and add them to the new website. It is like working on a puzzle: trying to find pieces that will fit together.

However, unlike a puzzle, the different systems had to not only fit, but be able to work together. This has slowed down the process, but are now close to completion.

One of the additions we were able to make in this new version of our website is translation. We will be using ‘Google Neural Translation’ to help us all connect, regardless of region of origin. We have included a picture that shows how the website will change languages in real time. The same system was used to translate this email – It may not be perfect, but we hope it makes a difference.

Finally, we thank you for your patience. We will soon have the doors open, and we will all be able to connect and grow at the GCC!

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Upon joining the Global Coaches Coalition (GCC), members agree to uphold the following standards of conduct: 

• To refrain from any attempts to sell products or services to other members. The coalition is a space for mutual growth, not promotion.  We won’t use the platform to sell things to you, don’t you try and use it to sell to anyone here.  
• To refrain from sending mass messages or spam to other members. Communication should be relevant to the individual, an individual connection should be made, and all communication must be in the spirit of community standards. 
• To interact with integrity and thoughtful consideration. No trolling, insults, discrimination, or verbal abuse will be tolerated. Keep profanity to a bare minimum. Keep your communication safe and inclusive as possible. Mis-steps may happen, which will be met with grace from our end as well, but know this…we have no tolerance for hate-speech here. 
• To respect member privacy and never share member contact information or personal information. To never share another member’s stories, wins, or struggles, without express written permission from the member. Keep privacy at the forefront of our community just as we do the privacy of our coaching clients. 
• To practice kindness, compassion, encouragement and support in all exchanges. We aim to elevate one another. Together we are better. 
• To protect yourself! Be wise and responsible with your exposure. Don’t ever give personal information to other members, send money, or engage in business without doing your due diligence. Don’t give your home address, phone number, or any other personal information without judging the risk to your well-being, safety, privacy, or unintended consequences. 
• To respect differences of opinion and if you choose to engage, engage with grace and respect. To exercise restraint and good judgement, keeping the best interests of the community in mind in all situations.  
• To act with professionalism, honesty, and accountability in upholding these standards. Honesty is a central tenant of coaching and it is essential between coaches in the same way it is essential between coach and client. No one is perfect, of course, but bring your best to the table!   

By joining GCC, members affirm their commitment to these principles of mutual trust, respect, and community spirit. Violation may result in removal from the coalition, a forfeiture of all funds paid, and revocation of all membership rights and resources. We believe that coaching is a noble profession and our conduct should reflect that. Together, we can change coaching for the better, by building strong support systems between coaches, across cultures, and around the world. 

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Memberships are non-transferable. A single membership account is not to be shared with other individuals. Any violation of this policy will be met with the termination of the Member’s account and a halt to the monthly billing of the account.

Contact the GCC for corporate accounts that allow for multiple membership accounts under one umbrella account. Contact us at service@coachcoalition.org

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Your GCC membership will continue and automatically renew until terminated. To use our service, you must have Internet access and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your Payment Method (see our Refund Policy below).

We may offer a number of membership plans, including memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you.

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Your initial (first) monthly payment is refundable within the first ten (10) days of your first month. We will refund the Membership fee, and close your account. Contact us at service@coachcoalition.org within the first ten (10) days. After that initial period, you may cancel your ongoing membership at any time, and the membership will end on the final date of the current monthly subscription.

Refunds are not available for any books, manuals, or self-paced study courses which have been shipped or provided to the student electronically. Any third-party offerings are subject to the policies of the third-party, and not the GCC. In such a case, please contact the third-party company, using the materials that they have provided at the time of your purchase.

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Should an account become delinquent or should the merchant account company not be able to process your monthly payment automatically, Impact reserves the right to take any or all of the following actions:

• Assess a monthly late fee of $25 per late payment.
• Require the full and immediate payment of any outstanding tuition balance owed by the Student.
• Withhold the certificate of completion until all tuition and course costs are fully paid.
• Withdraw the student from the training program with forfeiture of monies paid to date.
• Submit the student’s outstanding balance to an agency for collection after 3 months of non-payment.

Accounts are deemed to be delinquent if payment has not been received 10 days or more after the payment due date.

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It’s crucial that you attend all course meetings to complete the required training hours for certification. In case of an emergency or illness that prevents you from attending a coaching session, please inform your instructor and service@impactcoaching.academy immediately. You must go through the session materials, review the session recording, and complete a coaching session outside the live session to compensate for the missed session.

For larger courses (above 10 hours), you may not miss more than 3 days. For smaller courses (below 10 hours), you may only miss 1 day. For our Mentoring course, you can only miss 1 of the mentoring days, but not the one in which you are scheduled to be mentored.

If you are unable to attend more than the above allowable hours, you can opt to pay for additional instruction to cover the missed material with your instructor or register for another course. If you miss your specific mentoring day, you must schedule a private mentoring session at an additional $150 charge to satisfy the mentor coaching requirement of the International Coaching Federation.

Requests to deviate from this policy will be evaluated on a case-by-case basis and must be submitted in writing to both the instructor and service@impactcoaching.academy.

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Privacy Policy

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GCC Privacy Policy

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To maintain GDPR compliance, we have updated our Privacy Policy to describe how the GCC, uses, maintains, and discloses information collected from you when you access the Global Coaches Coalition.

These policies will make it clear to you how we use your data and how you can access it.

Data Collected and Received by The GCC

Personally Identifiable Information

We collect personally identifiable information in various ways, including, but not limited to, when a user registers on our website, requests our service, fills out a form related to our products, purchases a product, or requests for support.

You may be asked for your name, email address, and billing information only when it is appropriate. We only collect personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information, but doing so might prevent you from engaging in our content and programs.

We do not and will not sell your personal information to third parties. That’s just wrong.

Non-Personal Identifiable Information

We may collect non-personal identifiable information about users whenever they interact with us. The non-personal identification information may include the browser name, the device being used to access our site, and technical information such as the operating system or other similar information when a user visits our site.

We use this information to serve you better. The extent of information we collect depends on the type and settings of the device you use to access our website. Example: Some page designs don’t work on certain browsers, and the system automatically changes the format to accommodate a particular browser.

Cookie Policy

The Global Coaches Coalition and certain 3rd-party applications enabled by the GCC use “cookies” to enhance your experience.

These cookies are used to store information such as products in your cart, triggers for push notifications, the programs in which you are currently enrolled, and the infamous Google Analytics tracking information.

Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your activities or preferences. If you do not wish to accept cookies in connection with the GCC, you must delete and block or disable cookies via your browser settings. Please note that disabling cookies will affect the functionality of certain GCC services or notifications.

How We Use Collected Data

The Global Coaches Coalition always maintains that you, as the owner, are the primary controller of your data. We only process this data. We collect and use your personal information for the following purposes:

1. To personalize your experience: Programs in which you may have enrolled, Purchases you have made, etc. We may use information in the aggregate to understand how our members as a group use the services and resources provided by the GCC.
2. To improve GCC: We continually strive to improve our website offerings based on the information and feedback we receive from you.
3. To improve customer service: Your information helps us to respond more effectively to your customer service requests and support needs.
4. To administer a content, survey, or other feature: To send you the information you agreed to receive about topics we think will interest you. For example, when you raise a support or member question, you will receive emails from our customer support specialist or the member specialist.
5. As required by applicable law, legal process, or regulation: For Billing, account management, and other administrative matters or for investigative and preventive measures against site abuse.

We will always ask for your consent if we want to use your information for a specific purpose not listed above. For example, we may publish testimonials or feature customer stories to promote our products or services. We will always ask for consent prior to posting any information for promotional purposes.

Sharing and Disclosure of Information

The GCC will disclose or share your information only under the below circumstances:

1. User’s Request: The GCC will share your data with YOU based on your request and instructions.
2. Legal Compliance: If requested by a legal authority, the GCC may disclose your information that we determine to be in accordance or required by any applicable law.
3. Enforcement: The GCC also reserves the right to disclose user information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
4. Consent: GCC may share your information with other 3rd party services only when we have your consent to do so. It is a part of running a website that has many moving parts (purchases, programs, events) – See the next point.
5. Third-Party Service Providers and Partners: The GCC works with third-party service providers and partners to provide payment processing, analysis, and other services, which may require them to access or use your information. If a service provider needs to access your information to perform services, they do so under instruction from GCC, including abiding by policies and procedures designed to protect your information. To the GCC’s knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please email us for additional information. Please check below for a list of GCC’s’ partners:
   1. Google Analytics – data collection and analysis – Privacy Policy
   2. Member Press – Purchases and Membership system – Privacy Policy
   3. Buddy Press (division of WordPress) – group and community system – Privacy Policy
   4. PayPal – payment processing – Privacy Policy
   5. Stripe – payment processing – Privacy Policy
   6. Google Notification – for push notifications –  Privacy Policy

6. For our Services: We require our employees to have access to systems that store and process your data. This primarily serves the purpose of problem diagnostic or troubleshooting. For example, to diagnose a problem you may have with our services, our employees may need access to your data. All employees are prohibited from viewing your data for any reason unless absolutely necessary to do so.

Data Deletion

You, at any time, may request the deletion of your personal data. You may email service@coachcoalition.org to request data deletion. Data deletion results in removing your account and the corresponding data. Understand that deleting your account removes your ability to partake in the social nature of our community. See below.

We may be unable to delete your data for certain reasons:

• While you are attending courses or presentations: Your data is imperative for us to keep track of where you are in our programs. Interacting with our services is impossible without your data.
• For the storage of your records: Your progress in presentations and offerings is maintained by our server while you are involved with our programs. There is no ability for you to interact and participate without our ability to track your progress.
• In matters of dispute: In case of legal disputes, we can refuse the deletion of your data until the dispute is resolved and a satisfactory conclusion has been drawn.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. As our company grows and evolves, we’ll continue to focus on strengthening and improving our privacy practices and tools for your benefit.

We encourage you to frequently check this page for any changes to stay informed about how we are helping protect the personal information we collect. Kindly make it your responsibility to review this Privacy Policy periodically and become aware of any modifications.

User Rights

EU Users have certain statutory rights in relation to their personal data. Users may have the right to request or delete any personal information stored on the GCC’s website. Please contact us at: service@coachcoalition.org

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us at service@coachcoalition.org

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